Complaints procedure
Obeya Board strives for a better world through better leadership. We appreciate the effort you take to share a complaint with us. We see a complaint as a valuable opportunity to improve.
Definition of a complaint
If you are not satisfied with our training, product or service, please discuss this directly with the relevant trainer first. If this does not lead to the desired result, you can submit a complaint.
Submitting a complaint
You can submit complaints via info@obeyaboards.com or by phone on +31 85 – 0609511. When submitting a complaint, we will at least ask you for the following information: name, contact details, description of the problem, date of the incident and any previous correspondence.
Receipt and confirmation
Within 2 working days you will receive a confirmation of receipt by email. In it we will state the steps we will take and the expected timeframe for a response.
Handling of the complaint
We aim to handle your complaint within 10 working days.
Confidentiality and protection of professional data
All complaints are registered in order to improve our services.